DataGPT Support Center

Find quick answers, contact our support team, or request a refund — all in one place.

1. Frequently Asked Questions

Where can I download DataGPT?
You can always download the latest version from our official GitHub repository.
How do I configure the software?
Update your .env file with the correct database, Redis, vector DB, and embedding model details.
For detailed setup steps, refer to the Documentation → Configuration.
Which large model should I use?
It depends on your usage:
  • OpenAI — for balanced performance and reliability
  • Qwen / DeepSeek — for high-speed, high-accuracy enterprise needs
  • Moonshot / Claude — for complex analytical or multilingual tasks
Can I use DataGPT on Windows or Mac?
Yes. As long as you have Docker and Docker Compose installed.
We recommend Linux for production environments.
Does Coomia offer on-premise or enterprise licensing?
Yes. For enterprise deployment and volume licensing, please contact support@coomia.com.

2. Technical Support

If you encounter technical issues or installation errors, please contact us via the following channels:

When reporting an issue, please include your:

This helps us resolve your issue faster.

3. Feedback & Refunds

We value your feedback and continually improve DataGPT based on user suggestions.

Refunds are available within 7 days of purchase if your license has not been activated or if the software does not function as described. Please send your request to support@coomia.com including:

Refunds are processed through Paddle or the payment provider within 5–10 business days.
This policy is governed by the laws of Singapore.